Your Stay - Additional Covid-19 terms (2021 season)
The safety of you our valued customers, and that of our family and wonderful staff is paramount.
There are stringent Covid -19 protection measures all around the site, but in addition:
You will be requested to scan a QR code each time you enter the Park. The QR code applies to all areas, you do not need to scan into each building, just the park as a whole. The QR code will be clearly displayed and will be included in your booking confirmation email so you can scan it at your convenience each time you enter the Park.
Pre booking is essential and we will not be accepting unbooked 'drive ups'
To maintain ample social distancing in the facilities such as toilet/shower blocks and swimming pools we have once again capped the number of pitches we let throughout summer 2021.
Our three toilet/shower blocks are open, but we are asking - only where possible- that customers use their own on board facilities to reduce footfall in the shared facilities, and if all cubicles are occupied to please use another block or wait outside.
The playgrounds are open, the crazy golf & the pool table are available with sanitising equipment on hand. The table tennis table is in use for one to one play only with customers using their own bats and balls.
We are unable to do our usual programme of children's entertainment as we cannot safely socially distance 100+ children in the courtyard.
Our swimming pools are outdoors and will be open.
No visitors are permitted on site
All existing booking holders will be contacted individually via email with the latest updates.
Cancelling during Covid:
As with all cancellations it depends who cancels the reservation. If the customer's area goes into lockdown or the customer becomes ill and is unable to travel for any reason including vehicle breakdown, family reasons etc that necessitates cancelling the booking our usual cancellation terms (below) apply. If, however we, the Park have to cancel the customer's booking for any reason, including Covid-19, a full refund would be made.
General Booking Terms
We accept bookings to arrive on any day of the week, with no minimum stay in low season, but a minimum booking period of seven nights during late July and August. The applicable dates for this are specified on the tariff sheet. If you have booked a specific pitch or pitches we will endeavour to ensure that we do not make any changes, however, please be aware that for operational reasons this may sometimes be necessary, but we will always keep parties together.
A maximum of six persons is permitted on a pitch, but with a maximum of two adults (all must be 18yrs + if unaccompanied) on any pitch. It is our policy to only accept bookings from couples and families, we do not accept bookings from single groups of more than three persons of any gender or age. Bookings requiring more than three pitches may be accepted at the discretion of the proprietors, please contact the Park to discuss prior to booking.
A booking is only confirmed once secured with the required deposit and admin fee. Deposit payments and/ or final balances can be made by cheque, credit/debit card over the telephone or online. For holidays commenced in mid or low season, ie, between 1st April - July 16th 2021 and August 31st - September 25th 2021 the balance of your holiday can be paid on arrival at the park. For holidays commenced during the peak holiday season (17th July to 30th August 2021 inclusive) the remaining balance of your stay is payable six weeks (42 days) prior to arrival. The balance of all pitch/pitches booked can be paid by cheque, or credit/debit card. We do not store card details so even if you paid your deposit by credit/debit card you will need to either contact us by phone in order to give fresh card details, or, if you made your booking online you can log back in and pay balances there. We can send you an email with a link to go to our website and create an online account. If the final balance is not paid, and we cannot contact you we reserve the right to cancel the booking and make the pitch available for re-booking.
We politely remind you that once a booking is confirmed you have entered into a contract with us. Should you wish to cancel your booking it will be subject to our cancellation policy: The deposit and booking fee are non refundable, however we may at our discretion be able to carry the deposit forward to use against another stay in the current or following season. (Booking fees are not refundable or carried forward, they contribute towards the cost of payment processing, and postage). If you cancel less than six weeks before a peak season stay and you have already paid the full balance we will credit back to you the cost of any nights that we manage to re let your pitch, not including your initial deposit, but, if we can successfully completely relet the pitch we may still carry your deposit forward for use at another time in the current season or the following season. If, having carried a deposit forward following a cancellation a booking is cancelled for a second time the deposit will be retained.
No refunds will be made for early departures.
We strongly advise that you take out holiday insurance against such an eventuality.
Pitches may be occupied from 12 noon, and pitches must be vacated by 11.00 a.m. on day of departure. If you wish to arrive before these times an 'early arrivals' area is provided.
General Park Rules
Speed limit is 5mph on site, remember the children!
Radios and televisions must be kept at low volume and must not be audible outside owners caravan or tent.
Young children MUST be supervised whilst using the toilet and shower blocks.
The proprietors reserve the right to retake possession of the pitch if any person acts to the detriment of the Camping Park or any other person.To ensure peace and quiet after 11pm, parents or guardians must personally supervise the under 18's whilst on the Camping Park. NO NOISE AFTER 11 P.M.
Consumption of alcohol in the courtyard, swimming pool areas, playgrounds or other public areas of the Park is not permitted and should be restricted to campers pitch area.
Pitching after dark will not be permitted
Swimming Pool Rules
Children under 14 years MUST be supervised in the pools. Parents are responsible for the safety of their children in the pools at all times regardless of the childs age. Lone swimming is not permitted.
The swimming pool closes during adverse weather conditions. It is not supervised and parents are responsible for the safety of their children at all times.
Please Note: Our swimming pools are only for the use of those booked in and staying at the Park, and are not available to visitors or the general public, on payment or otherwise.
Within reason these activities are permitted around the Park, but not on the main driveway, around the reception and shop areas, or in the pedestrian only areas. Children must be supervised at all times. No racing, tricks, or behaviour that the Park staff deem unsafe will be tolerated. Hoverboards or other powered scooters or skateboards are not permitted.
We have two large hay fields and a small wooded copse on site for dog exercising. A dog loo is available there, and there are others around the park. Dogs are not allowed in the pool area. Dogs ( a maximum of two per pitch) are permitted all season on the park but must be on a lead. Dogs cannot be left unattended on the park, we reserve the right to exclude certain breeds of dog. Fouling on the camping fields will not be tolerated.
An annual seasonal dog ban is now in operation Carlyon Bay beach, usually from Easter to end September inclusive. A dog friendly beach is within walking distance of the Park, and they are permitted on the coastal footpath and other public rights of way.
The swimming pools are always open from the end of May half term school holiday through to mid September, however if weather permits they are sometimes open earlier or later but this is not guaranteed.
Laundry facilities are coin operated. Under the terms of our accreditation CLOTHES LINES ARE NOT PERMITTED, whilst drying racks and whirly gigs are accepted.
BREATHABLE GROUND SHEETS ONLY ARE PERMITTED UNLESS PERMANENTLY FIXED.
Supermarket deliveries are not permitted
There is a Tesco within 2 miles and an ASDA supermarket within 3 miles.
This is to avoid the unecessary and additional movement of large vehicles within the Park
Visitors are not permitted during the Covid-19 pandemic
The proprietors disclaim all responsibility for any injury to guests or in person or to their children whilst they are enjoying use of the equipment and facilities on site. We request that you use the designated paths and roads, and do not cut through/between camping pitches. Parents are responsible for the safety of their children in the playgrounds and the swimming pool areas. Children under 14 years must be accompanied by a responsible person, and lone swimming is not permitted.
Charcoal or gas fuelled barbecues are permitted, but not woodburning stoves or firepits due to the smoke and hotter ash and sparks generated by wood burning.
The proprietors disclaim all responsibility for any injury or damage to guest's property or to their person or to their children by fire, theft, water or any third party or by any means whatsoever whilst they are on site. This includes acts of God, natural disasters, war, animals and insects.
The proprietors reserve the right to waive any particular conditions in individual cases or to amend or vary the terms and conditions as they may decide in their absolute discretion.
Carlyon Bay Beach is privately owned and normally there is no charge for pedestrian access.
The Park wifi is free, and is almost parkwide but is subject to the following conditions: It is designed for general web browsing, email and social networking usage. We are unable to guarantee that it will support high bandwidth applications such as gaming, video calling, streaming and catchup programmes requiring large file downloads, especially during busy periods.
Use of the Internet services is at the customer's own risk. The customer bears sole responsibility for the security of his/her device (which he/she uses to access the WiFi net-work). The customer has a duty to use the services provided by Carlyon Bay Camping Park appropriately and in compliance with the law. The customer is expressly prohibited from misusing the Internet access or allowing it to be misused. He/she is also forbidden from using the services to commit illegal or criminal acts. This also includes accessing content or linking to third-party content (links/hyperlinks) that breach legal regulations or official orders, particularly in relation to content or design which is pornographic or racist in nature or which glorifies violence. The same applies to the violation of ancillary rights (especially trademark rights and copyrights), the sending of defamatory statements, junk mail or bulk mail (spam) and anti-competitive practices. The customer is prohibited from misusing the services to harm other Internet users, from peer-to-peer networks, other similar networks or platforms for offering, downloading, sharing etc. content which is protected by copyright (e.g. music, videos, films, e-books, etc.) If the customer produces publications on the Internet, he/she shall bear sole responsibility for their content.
In the aforementioned cases of breaches of legal regulations or official orders, the customer shall release Carlyon Bay Camping Park(CBCP) from all claims brought by third parties against CBCP as a result of these violations. In such cases, the customer shall be fully liable to recourse in respect of CBCP. CBCP is entitled to charge the customer for all the costs it has incurred as a result of the incorrect or improper use of the installed equipment or the object of this agreement.